Privacy Policy

1. Information We Collect

We collect the following types of information when you use SeasonCore:

• Account Information: Name, email address, company name, phone number, and billing details provided during registration.
• Business Data: Client records, job details, invoices, proposals, crew information, and other data you enter into the platform.
• Usage Data: Pages visited, features used, time spent on the platform, browser type, device information, and IP address.
• Location Data: Approximate location data used for weather features, route planning, and geocoding services, collected only with your consent.
• Communications: Records of support requests, feedback, and correspondence with our team.

2. How We Use Information

We use the information we collect to:

• Provide, operate, and maintain the SeasonCore platform;
• Process transactions and send related billing information;
• Send administrative communications including service updates, security alerts, and support messages;
• Improve and personalize your experience with the platform;
• Analyze usage patterns to develop new features and improve existing ones;
• Detect, prevent, and address technical issues, fraud, and security concerns;
• Comply with legal obligations.

3. Data Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist in operating our platform (hosting, payment processing, email delivery, analytics). These providers are contractually obligated to protect your data.
• Integration Partners: When you connect third-party services (Stripe, QuickBooks, Twilio, Google Calendar), we share only the data necessary for the integration to function.
• Legal Requirements: When required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.

4. Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption of data in transit (TLS/SSL) and at rest;
• Secure cloud infrastructure with regular security audits;
• Access controls and authentication mechanisms;
• Regular automated backups;
• Employee access limited to need-to-know basis.

While we strive to protect your data, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.

5. Cookies & Tracking

We use essential cookies to maintain your session and remember your preferences. We use analytics tools to understand how the platform is used. You can control cookie preferences through your browser settings. Disabling essential cookies may impact your ability to use the Service.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Data Portability: Request an export of your data in a machine-readable format.
• Opt-Out: Opt out of non-essential communications at any time.

To exercise any of these rights, contact us at support@seasoncore.net. We will respond to valid requests within 30 days.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. After account cancellation, we retain your data for 90 days to allow for account reactivation. After the retention period, your data is permanently deleted from our systems. We may retain anonymized, aggregated data for analytics purposes indefinitely.

8. Children's Privacy

SeasonCore is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the revised policy.

10. Contact

For privacy inquiries, data requests, or concerns, contact us: